Booking and accessibility

	✅	❌	Details
Online booking	✅		Have to make an account to book online. Same day appointments available to book for STI symptoms and emergency contraception
Phone Booking	✅		Must book online for a phone appointment for routine contraception
Walk-in appointments	✅		Capacity currently only for under 18s or during opening hours
Trans and non-binary services		❌	Not a specialism
Disabled access	✅

Services offered

	✅	❌	Details
Coil fitting, replacement, check ups and removal	✅		Have to make an account to book online. Wait time: 2-3 weeks on average
Implant fitting and removal	✅		Same as above
Emergency contraception	✅
STI testing	✅		Offers asymptomatic testing
STI Treatment	✅
Routine contraception (starting, switching, repeat prescription)	✅
Contraception advice service	✅
Contraception aftercare/follow up service	✅
Cervical screening		❌
Thrush, BV and other genital condition treatment	✅
Sexual wellbeing psychology service	✅
Abortion referral service	✅

Transport Links 

Transport	Details
Tube 🚇	Piccadilly Line (Hammersmith) District Line (Hammersmith) Hammersmith & City Line (Hammersmith)
Train 🚈	West Brompton Station (25 minute walk)
Bus 🚌	9, 23, 27, 72, 110, 190, 211, 218, 220, 267, 283, 295, 306, 533, H91, N9, N11, N27, N33, N72, N97, N266
Car parking 🚗	NCP, 2 Hammersmith Grove, London, W6 7EJ (5 minute walk) Kings Mall Car Park, Glenthorne Road, London, W6 0LJ (10 minute walk)

The vibes:

I chose Hammersmith Broadway because they have really easy booking – you can book coil appointments twice a week which is rare in London. I had to get the coil ASAP to continue taking Accutane, and they were really understanding and kind to me on the phone which was great! They went above and beyond and let me book sooner than I could online. I couldn’t have asked for better people to help me. The clinic itself was nice, and super easy to find so a thumbs up on that too.

Good vibes rating: 4/5

Discretion:

Everything was handled really well, and I felt really comfortable for the whole experience in the clinic.

Discretion rating: 5/5

Waiting time until appointment:

I was still at uni when I booked, so my appointment was about 2 weeks after I rang, but I know that it’s hard to book in advance for the coil, so it was as expected and I got an appointment when I needed one. In other clinics in London I couldn’t get an appointment until 7 weeks in the future.

Appointment availability: 4/5 

Final comments:

For a process that involves a stranger inserting a piece of metal up your vagina, the whole process was very pleasant. The appointment itself was overall a very positive experience, and the staff at the clinic as well as the nurse who inserted the coil for me were both efficient and lovely. The nurse was hilarious, which is always a good bonus in a sexual health clinic – I couldn’t have asked for more!