The Lowdown: Terms of Use

Updated date: 13 August 2026

1. About our Terms

1.1. These Terms of Use set out and explain how you may use this website (The Lowdown), which is provided free of charge.

 

1.2. By using or accessing The Lowdown in any way, viewing or browsing The Lowdown, or adding your own content or reviews to The Lowdown, you are agreeing to be bound by these Terms of Use and the documents referred to in them.

 

1.3. You also agree to let us collect and use your information in accordance with our Privacy Policy, and our Review policy & guidelines. If you do not agree to abide by the above, please stop using The Lowdown immediately.

2. About us

This website is managed and operated by Vira Health Limited (we/us) registered in England and Wales under company number N5 2EF, with our registered address at 22 Highbury Grove, Unit 401, London, N5 2EF.

Get The Lowdown Ltd (company number 11739412) is an affiliate company of Vira Health Limited. 

3. Our services

The Lowdown provides different services:

  • Share your reviews / experiences with contraception, HRT, fertility, PCOS, endometriosis and weight care

  • Use a tool – like our contraception recommender or missed pill calculator

  • Order contraception via our pharmacy service with our partner Pharmacy ( please refer to The Pharmacy Service Terms & Conditions)

  • Book an appointment with a clinician 

Referred together as the “Services”

4. Conditions to use our Services

In order to use our Services, you confirm that:

  • You are resident in the UK, and

  • Accessing our website from the UK, and

  • Are 16 years old but at least 18 years old for our appointment services, and 

  • Legally capable of entering into contracts, and

  • Female (born with a uterus) to book an appointment with a clinician.

5. Terms of use of our appointment service

For our contraception service, please refer to these terms: The Pharmacy Service Terms & Conditions

The woman’s health clinic appointment service provided on our website is delivered by clinicians contracted or employed by Vira Health Limited which is registered and regulated by the Care Quality Commission (CQC). The clinicians providing appointments are registered with and regulated by the General Medical Council (GMC) or with the General Pharmaceutical Council (GPhC) and are licensed to prescribe treatment where clinically appropriate for you. 

Once you select ‘Book appointment’ you will be requested to select a suitable time and date, by providing high level information we then create a health record within our Electronic Health Record. 

Card details are taken to pay for the appointment and this is required to successfully book.

You will then be sent a confirmation email which will state the date and time chosen, a link to join the video consultation as well as an optional form to complete to provide information to our clinician before the appointment about your concern and any information you’d want them to know. 

You must give complete and accurate information about your health, medical history and current medications. Treatment decisions are made on the basis of what you tell us, and incomplete or inaccurate information may affect the safety of any diagnosis, treatment or medical advice you receive.

During the video consultation, you will be asked to show a Government issued photo-ID (passport or driving licence) to the clinician to verify your identity. 

The clinician will determine if any treatment is suitable for you. If they decide to prescribe a medication, the prescription will be sent to  our partner pharmacy Signature Pharmacy who will dispense and supply the medication directly to your address, following confirmation. A prescription fee will be charged along with the medication cost before the prescription is delivered. 

Dispensing your medication as part of the appointment service (For NHS contraception service, please refer to The Pharmacy Service Terms & Conditions)

Our prescriptions are issued to our pharmacy partner (“Pharmacy Partner”) and medication is dispensed directly by them. You will pay them directly for the medication.  

Our Pharmacy Partner is directly responsible in accordance with their terms for (a) ensuring fulfilment of any given order, and (b) dispensing the medications to you (including where there is any defect, problem or abnormality of any nature with them). We disclaim any liability related to the dispensing and delivery of the medication.

Our role in prescribing is limited to what is set out in these Terms and anything beyond these obligations is beyond our reasonable control and will never be due to our fault or negligence – for example, we do not control the supply chains or inventory of pharmacies’ medications. 

Please refer to the terms of our Pharmacy Partner:

Signature Pharmacy

Unit 9 Concord Business Centre, 

Concord Road, 

London, England, W3 0TJ

 

Signature Pharmacy Customer service team; tel: 0333 355 5990 or email : support@signaturerx.co.uk

 

Term and conditions: https://www.signaturepharmacy.co.uk/terms-conditions/ 

Privacy notice: https://www.signaturepharmacy.co.uk/privacy-policy/ 

6. Refund policy: cancellations and no-shows 

Our refund policy is as follows:

Any cancellation of an appointment with a clinician within 24 hours of the time of the appointment will be charged £25. You will be refunded the remainder.

Any cancellation of an appointment with a clinician made at least 24 hours before the consultation time will be refunded in full.

No shows without any cancellation will be charged £25. You will be refunded the remainder.

Any refunds processed as described in this section will be made on the same account you used to pay our services. Please allow for up to 5 days before seeing the refund in your bank account.

 

7. Pricing and payment

We will display the price for our consultations and fee to issue medical prescriptions on our website. 

You will pay for the prescription fee and the medication to our Pharmacy Partner

You must provide valid credit or debit card details. 

 

8. Limitation of liability

 We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. Except as described above, we will have no liability to you, in contract, tort or otherwise for any loss of profit, loss of business, business interruption, or loss of business opportunity, or any indirect or consequential loss arising out of or in connection with these terms, the website or its performance.

We make no express or implied representations (except as listed in these terms) on the services, products, information or content included or referenced on the website or off it and to the greatest extent permitted by applicable law, we disclaim all warranties and conditions (whether express or implied) in respect of the website and our services contemplated by these terms, including without limitation, implied warranties and conditions of merchantability and fitness for a particular purpose.

We may display, include or make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services (“Third Party Services”). You acknowledge and agree that we shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. We do not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services. Third Party Services and links thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

Please remember that when you use a link to go to another website, our Terms are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies.

 

9. Accuracy of information

9.1. The Lowdown and its components are offered for informational purposes only; The Lowdown shall not be responsible or liable for the accuracy, usefulness or availability of any information made available via the site, and shall not be responsible or liable for any error or omissions in that information.

 

9.2. We do everything we can to make the information on The Lowdown accurate, but women’s health information is based on research that may become out of date or incorrect. We cannot promise that The Lowdown will be fit or suitable for any purpose. Any reliance that you may place on the information on The Lowdown is at your own risk.

 

9.3. Save for our appointment service with our clinician, The Lowdown services are not provided as a substitute for professional medical advice.

 

9.4. The Lowdown does contain a number of links to other websites and online resources that are not owned or controlled by The Lowdown. Any such hyperlinks or references are provided for your convenience only. We have no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party sites and/or services. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

 

10. Availability of the website

The website is provided on an “as is” basis. We make no representations, warranties or guarantees of any kind regarding the availability or operation of the website, or that it will be secure, uninterrupted or free of defects.

Your access to any part of the website may be suspended or restricted occasionally to allow for maintenance, repairs, upgrades, or the introduction of new functions or services. Availability of our website may also be interrupted in the case of events or occurrences beyond our reasonable control. We will not be liable to you if for any reason the website is unavailable at any time or for any period.

 

11. Medical disclaimer about The Lowdown content

 11.1. We can’t stress enough that whilst we aim for The Lowdown website to be an excellent source of information, when using, choosing or changing contraception, you should discuss this with a medical professional.

 

11.2. The Lowdown website is not intended to be a substitute for professional medical advice, diagnosis, or treatment, and is expressly not intended as a guide to inducing or avoiding pregnancy.

 

11.3. You must discuss any choices you make around your medication and women’s health with your doctor or a medical professional, and always seek their advice for any questions you have regarding family planning or a medical condition. Never disregard or delay seeking professional medical advice because of something you have read on The Lowdown.

 

11.4. We do not accept liability for any illness, side effect, pregnancy or implication caused by the contraception or medication you have used or are using, or for any decision you have made after reading reviews on The Lowdown.

 

12. Intellectual property

12.1. The Lowdown and its original content, features, and functionality are owned by Get The Lowdown Ltd. and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

 

12.2. We reserve all of our rights in any intellectual property in connection with these Terms and in connection with The Lowdown. This means, for example, that we remain owners of them and free to use them as we see fit.

 

12.3. Nothing in these Terms grants you any legal rights in The Lowdown other than as necessary to enable you to access The Lowdown. You agree not to adjust to try to circumvent or delete any notices or reviews contained on The Lowdown (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within The Lowdown.

 

13. Trademarks:

 13.1 The use of any trademarks on The Lowdown is strictly prohibited unless you have our prior written permission.

 

14. Use of the site

 As explained in our Reviewer Policy & Guidelines, we reserve the right to moderate or remove any malicious reviews of content. We may restrict, suspend or terminate your access to The Lowdown at any time at our discretion, including but not limited to if we decide you’ve breached these Terms or any applicable law. We’ll be reasonable in exercising our discretion and making such a decision.

You may use the website or otherwise enjoy our services only for lawful purposes and those outlined in these terms. In particular, but without limitation, you agree not to:

●      use the website in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

●      use, share, or otherwise exploit the website for any commercial, business, or monetised purpose whatsoever other than those purposes outlined in these terms;

●   reproduce, duplicate, copy, share, or re-sell any part of the website in contravention of these terms;

●      use the website in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;

●    use the website in a way which we deem to be inappropriate or abusive or which could cause offence or distress in any way to any user, our staff member or other person associated with our service including our Pharmacy Partner or any clinician;

●    transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of the website;

●    say anything or take any action which discriminates against any other person when enjoying our services; or

●    access without authority, interfere with, damage or disrupt (a) any part of the website; (b) any equipment or network on which the website is hosted; (c) any software used in the provision of any part of the website; or (d) any equipment, network or software owned or used by any third party.

We may end or suspend your rights under these terms immediately and without notice if you breach these terms.

15. Your responsibilities

Aside from all other aspects of these terms, you accept and acknowledge all of the below responsibilities as a user of the website and services and understand that we will be in no way responsible where you have not fully upheld your own responsibilities. Each of the following is your sole and personal responsibility:

  • You are responsible for all information which you provide to us at all times, including without limitation when creating an account, providing feedback, booking an appointment, consulting with our clinical and care support team etc.

  • You must read and be familiar with our Pharmacy Partner terms and privacy notice before accepting any prescription from them or taking any medication as a result, or when interacting with any pharmacist they assign to you.

  • You are responsible for keeping your account safe. You can find more information and advice on the National Cyber Security Center website. 

  • Where applicable, you are responsible for managing your own medications, reading the instructions and patient information thoroughly and carefully with each medication before using it, monitoring medication dosages and applications, and seeking support from us or your GP where you are unsure of anything related to any medication (in particular where you need to use medical devices).

16. Rights of third parties

No one other than a party to these Terms of Use has any right to enforce any of these Terms.

 

17. Variation

 We reserve the right to vary these Terms of Use from time to time without notice. Our updated terms will be displayed on The Lowdown and by continuing to use and access The Lowdown following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms of Use from time to time to verify such variations.

 

18. Feedback

 The Lowdown team may contact you to check how you are doing after using our services. We may also contact you for feedback about your experience, to help us improve and to ensure we meet your future needs. From time to time, we may use anonymised or pseudonymised information (this means it is impossible to identify individuals) to carry out an evaluation of our service, to report on and improve the standards of service we provide.

 

19. Complaints

19.1. We will try to resolve any disputes or complaints with you quickly and efficiently. If you are unhappy with us please contact us (using the contact details on our contact us page) as soon as possible.

 19.2. Each party irrevocably agrees that these Terms of Use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England.

 20. Contact us

 If you have a question or comment for us about these Terms of use, please contact us at hello@thelowdown.com