The Lowdown: Terms of Use

1. About our Terms


1.1. These Terms of Use set out and explain how you may use this website (The Lowdown), which is provided free of charge.


1.2. By using or accessing The Lowdown in any way, viewing or browsing The Lowdown, or adding your own content or reviews to The Lowdown, you are agreeing to be bound by these Terms of Use and the documents referred to in them.


1.3. You also agree to let us collect and use your information in accordance with our Privacy Policy, and our Review policy & guidelines. If you do not agree to abide by the above, please stop using The Lowdown immediately.


2. Limitation of liability


2.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with:


2.1.1. the use of, or inability to use, The Lowdown; or


2.1.2 the use of or reliance on any content displayed on The Lowdown.


2.2 We exclude all implied conditions, warranties, representations or other terms that may apply to The Lowdown or any content on it.


2.3 As a provider of a review service, The Lowdown is not liable, in particular, for:


2.3.1 any statements, representations or content provided by its users;


2.3.2. loss of profits, sales, business, or revenue;


2.3.3. business interruption;


2.3.4. loss of anticipated savings;


2.3.5. loss of business opportunity, goodwill or reputation;


2.3.6. any indirect or consequential loss or damage;


2.3.7. mistakes, defamation, slander, libel omissions or falsehoods; or


2.3.8. obscenity pornography or profanity the contraceptive manufacturer, provider, users of The Lowdown or other applicable parties may encounter.


3. Accuracy of information


3.1. The Lowdown and its components are offered for informational purposes only; The Lowdown shall not be responsible or liable for the accuracy, usefulness or availability of any information made available via the site, and shall not be responsible or liable for any error or omissions in that information.


3.2. We do everything we can to make the information on The Lowdown accurate, but all contraceptive information is based on research that may become out of date or incorrect. We cannot promise that The Lowdown will be fit or suitable for any purpose. Any reliance that you may place on the information on The Lowdown is at your own risk.


3.3. The Lowdown is not a substitute for professional medical advice; always check the patient information leaflet in respect of any contraceptive or other medication mentioned on The Lowdown prior to taking the medication or speak to your doctor or nurse for the most up to date and accurate information.


3.4. The Lowdown does contain a number of links to other websites and online resources that are not owned or controlled by The Lowdown. Any such hyperlinks or references are provided for your convenience only. We have no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party sites and/or services. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.


4. Get Advice Service


4.1 We act as a third party to connect you with a healthcare professional who provides contraceptive advice via video and audio consultations.


4.2 This service is provided by appropriately qualified medical professionals such as doctors, nurses and pharmacists (“practitioners”) based in the UK.


4.3 These practitioners are not employees of The Lowdown, and any medical advice given is on the basis of and under the auspices of their professional registration (practising doctors are registered with the General Medical Council).


4.4 Please note that the Get Advice Service is not to be used in an emergency situation, or if you have a condition that you know will require a physical examination. If you believe that you, or the person you are assisting, are in an urgent or emergency situation, you should immediately dial 999 or seek alternative emergency medical services.


4.5 Practitioners will not be able to prescribe you contraceptives or other medicines. If you use our Get Advice service, we strongly encourage you to discuss any information you receive from them with your GP or usual medical practitioner.


4.6 Some medical conditions are not suitable for remote consultations via our Get Advice service, and you should always seek advice from a medical practitioner in person if you are unsure about whether you have been able to explain or communicate your medical needs through the Get Advice service, or if you have any concerns about the advice you receive from them or if it is different from other advice you have received. All services are currently only provided in English.


4.7 We recommend you do not access our Get Advice service from outside the UK. If you are accessing ourservices from outside the UK, you should check whether it is lawful to access our services in the territory where you are. We don’t take responsibility for laws outside the UK and governing access to our services. Some of their services are specifically designed for use in the UK and if you use them elsewhere you should check in your country or region that it is appropriate and lawful for you to do so.


4.8 If you think that their services have not met this standard, please contact us as soon as possible. We will fix or re-perform, without charge, any of their services that we agree do not meet this standard.


4.9 If deemed necessary, the practitioner you had your appointment with may contact you following your appointment to provide you with further information or advice. This will be via the email address you booked with. Our practitioners will not reply to further clinical queries via email. For this you will need to book another appointment or discuss with your GP or medical practitioner.


4.10 We will ask for you to state your age at the time of booking. As a company we are not insured to provide services to anyone under the age of 18. Appointments booked by someone under the age of 18 years old will be declined and given the option to rebook by a parent or guardian who can be present or consult on their behalf.


5. Payment, cancellation and refunds


5.1 Prior to booking your Get Advice Service, you will be required to make payment for the service, as directed.


5.2 The price of the service will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the services advised to you is correct.


5.3 If VAT is paid, we will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.


5.4 It is always possible that, despite our best efforts, some of the services we provide may be incorrectly priced. We will normally check prices before accepting your order so that, where the services’ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the services’ correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.


5.5 If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.


5.6 If you do not attend or cancel your audio or virtual appointment, we are not responsible for issuing you any refunds.


6. Medical advice


6.1. We can’t stress enough that whilst we aim for The Lowdown to be an excellent source of information, when using, choosing or changing contraception, you should discuss this with a medical professional.


6.2. The Lowdown website is not intended to be a substitute for professional medical advice, diagnosis, or treatment, and is expressly not intended as a guide to inducing or avoiding pregnancy.


6.3. You must discuss any choices you make around your medication and contraception with your doctor or a medical professional, and always seek their advice for any questions you have regarding family planning or a medical condition. Never disregard or delay seeking professional medical advice because of something you have read on The Lowdown.


6.4. We do not accept liability for any illness, side effect, pregnancy or implication caused by the contraception or medication you have used or are using, or for any decision you have made after reading reviews on The Lowdown.


7. Intellectual property


7.1. The Lowdown and its original content, features, and functionality are owned by Get The Lowdown Ltd. and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.


7.2. We reserve all of our rights in any intellectual property in connection with these Terms and in connection with The Lowdown. This means, for example, that we remain owners of them and free to use them as we see fit.


7.3. Nothing in these Terms grants you any legal rights in The Lowdown other than as necessary to enable you to access The Lowdown. You agree not to adjust to try to circumvent or delete any notices or reviews contained on The Lowdown (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within The Lowdown.


8. Trademarks:


8.1 The use of any trademarks on The Lowdown is strictly prohibited unless you have our prior written permission.


9. Advertiser relationships


9.1. At The Lowdown we take our reputation and credibility very seriously. We don’t have a relationship with or get paid to give prominence, improve or manipulate reviews by advertisers, pharmaceutical companies or drug manufacturers.


9.2. We don’t currently have advertising on The Lowdown, and we won’t use your data to provide relevant or contextual advertising to you on our website, from us or third parties. If we do this, we will update these Terms of Use and our Privacy Policy.


10. Use of the site


As explained in our Reviewer Policy & Guidelines, we reserve the right to moderate or remove any malicious reviews of content. We may restrict, suspend or terminate your access to The Lowdown at any time at our discretion, including but not limited to if we decide you’ve breached these Terms or any applicable law. We’ll be reasonable in exercising our discretion and making such a decision.


11. Rights of third parties


No one other than a party to these Terms of Use has any right to enforce any of these Terms.


12. Variation


We reserve the right to vary these Terms of Use from time to time without notice. Our updated terms will be displayed on The Lowdown and by continuing to use and access The Lowdown following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms of Use from time to time to verify such variations.


13. Feedback


The Lowdown team may contact you to check how you are doing after using our services. We may also contact you for feedback about your experience, to help us improve and to ensure we meet your future needs. From time to time, we may use anonymised or pseudonymised information (this means it is impossible to identify individuals) to carry out an evaluation of our service, to report on and improve the standards of service we provide.


14. Complaints


14.1. We will try to resolve any disputes or complaints with you quickly and efficiently. If you are unhappy with us please contact us (using the contact details on our contact us page) as soon as possible.


14.2. Each party irrevocably agrees that these Terms of Use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England.


15. Information about us and how to contact us


15.1. Prescription services are provided by qualified independent prescribing pharmacists who are registered with the General Pharmaceutical Council in the UK. All of our pharmacists comply with the requirements of their respective professional bodies, the standards set by the healthcare regulators we are registered with.


15.1.1 The Lowdown is assisted by qualified pharmacists and operates from registered pharmacy premises under General Pharmaceutical Council registered premises number 9011171 at Unit 1, Fifth Street, Trafford Park, Manchester, M17 1JX.


The owner of the registered pharmacy is Phlo Technologies Ltd.

Company address: C/ Gillespie & Anderson, 147 Bath Street, Glasgow, Lanarkshire, United Kingdon, G2 4SN


Phone: 02081919444



The details of the current registered Superintendent Pharmacist is: Prabhjit Jassal, MPharm, Registration Number: 2067173


The registration numbers of Phlo’s independent prescribers can be found below:

  • Dennis Ouko – Registration number: 2205052
  • Tosin Edeki – Registration number: 2077334
  • Bernard Doro – Registration number: 2062265
  • Javed Choski- Registration number: 2087439
  • Aisha Malik- Registration number: 6128319


16. Contact us


If you have a question or comment for us about these Terms of use, please contact us at